Captivate are providers of The Captivate Hub which is a SaaS that’s available as self-service, enterprise (on-prem/cloud) or embedded into another SaaS. It is a chat & message routing platform that is open and easy extensible for integrating channel, chatbots and live chat platforms. Out of box it already has IBM Watson, all popular channels as well as Microsoft Teams, Slack and Freshdesk (shortly) developed as live chat platforms. Besides its complete flexibility and its out-of-box feature list, the Hub’s main purpose is to avoid vendor lock-in for software products and data as customers can pick and choose the components they want when they want without the worry of being tied to a vendor’s platform. As all data passes through the Hub, clients own their own information no matter where it comes from allowing for numerous potential insight possibilities.
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